TERMS AND CONDITIONS

Please be aware that it is important that you have familiarized yourself thoroughly with the terms of agreement for a tour. These terms comprise the following elements: the brochure and/or website information, including price lists and itinerary, and the invoice and terms and conditions.

If the tour is booked on Mellato Adventure tour website you should read all the relevant information contained within the documents. These include:

The Brochure  and/or Website information including price lists and itineraries, which includes a detailed description of the tour, current prices and a specification of any expected extra expenses, as well as special regulations or information relevant to the specific tour.

The terms and conditions must be seen in context with the other relevant content of the terms of agreement as mentioned above. If there are conditions stipulated in the tour itinerary or practical information relating to the specific tour, these must be included in the information provided in our brochure and/or website. Otherwise, you may assume that the general terms and conditions for Mellato Adventure tour are valid for your tour.

 In keeping with legislation regarding extended liability for tour operators, we always presume that our customers have familiarized themselves with the content of all of the distributed material.

WEBSITE USE TERMS AND CONDITIONS

Although Mellato Adventure tour endeavors to provide accurate, up-to-date and truthful information on this site, neither Mellato Adventure tour nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the website, the information, content, materials and products included .

Mellato Adventure tour, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.

Mellato Adventure tour will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

Booking

In order to make your booking, please make sure that you have the correct names, nationalities and date of birth of all travelers as per their passports. If a hotel is fully booked Mellato Adventure tour will try to offer you an alternative property of a similar standard and location.

A booking is binding for both the customer and travel agency once the deposit has been paid.

Conditions Of Payment

The following rules apply unless other conditions are stipulated in the tour itinerary or practical information relating to the specific tour on our website.

At the time of booking, a deposit on 35% of the total tour price per person. The remaining payment must be submitted no later than 4 weeks prior to departure. If the deadline for the remaining payment is exceeded, Mellato Adventure tour will be unable to confirm the booking for the client.

All payments must be made by credit card, internet transfer (electronic funds transfer) or telegraphic bank transfer (SWIFT). Funds are normally cleared within five to seven working days.

 Cancellation

The following rules apply unless other conditions are stipulated in the tour itinerary or the practical information relating to the specific tour on our website.

Cancellation by the customer

If the customer cancels a tour up to 60 days prior to departure the deposit will be lost. If cancellation is made within 60-31 days prior to departure, a penalty fee of 65% of the total price of the tour will be levied. For any cancellation made within 30-16 days before departure, a penalty fee of 85% will apply. In the case of cancellations made less than 16 days before the start of the tour we are unable to offer any reimbursement. No refunds will be given by Mellato Adventure tour for no-shows.

The payment of bank fees for credit card payments and/or bank transfers are the responsibility of the customer and are strictly non-refundable.

The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against traveling to the specific area, and that the situation in question has arisen after the booking of the tour was made.

Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.

In the case of death or serious illness, special cancellation terms can be negotiated if Mellato Adventure tour is presented with an officially-approved death/sickness certificate.

Cancellation by the travel agency

In the unlikely event that Mellato Adventure tour has to cancel a tour or a service for any reason, we will try to offer the choice of an alternative arrangement; otherwise you will receive a full refund. We will do our utmost to inform you about any cancellations at the earliest possible convenience and at the latest 14 days before the commencement of the tour.

The tour may also be cancelled due to circumstances beyond our control and which neither our partners nor we could have foreseen (force majeure). In such cases customers will be refunded the price of the trip but will not be able to claim any extra expenses. Should one of the aforementioned emergency situations arise, Mellato Adventure tour will always try to offer an acceptable alternative to the customer.

Travel Documents

If travel documents other than an invoice are required, these will be emailed or posted to the booking party upon receipt of the full payment.

Additional travel documents could include detailed flight schedules (if included in the purchase), vouchers and an itinerary that includes pre-booked services for your destination. If you are participating in a tour with a guide or in an event described in the program, you will not normally be given a voucher beforehand.

Passports And Visas

Unless otherwise specified, obtaining a passport and visa for entry to the country/countries in which the tour takes place is the responsibility of the traveler.

The traveler must ensure that he/she has a valid passport and visa and has given the travel agency the correct information regarding his/her name and nationality, etc. We draw your attention to the fact that the processing of visas may take several weeks. The travel agency cannot be held responsible for traveler’s who for whatever reason may be denied entry at a border.

Please be aware that rules and regulations may change between the time of booking and the time of departure.

Also, please note that there may be visa requirements when in transit. Your passport must normally be valid for a period of at least six months after returning from your destination.

We are always happy to supply you with any relevant travel documents that may be needed to apply for a visa if you need one.

Vaccination Requirements

Information about which vaccinations are required should be obtained from your GP/physician. Any advice given by Mellato Adventure tour about vaccinations and/or prophylactic measures or other medical advice should be considered as an extra service and that we are not qualified to give medical advice and accept no liability for it.

Changes In Prices

In accordance with legislation, tour operators may raise the agreed-upon price as a result of increased transportation costs (including increased fuel prices), altered taxes, tariffs and fees, as well as fluctuating exchange rates.

Price increases will take place according to the following principles:

All prices are based on costs at the time of publication. Mellato Adventure tour reserves the right to change the prices at any time before your booking is made. Mellato Adventure tour will confirm price changes, if any, together with the confirmation of your booking. Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Mellato Adventure tour. In the event of these prices being changed at any date Mellato Adventure tour will charge the supplement to the client at cost.

Changes in the itinerary

The travel agency cannot make major alterations in the planned tour once it has been booked. It is therefore very important that you make clear any special requirements or wishes you may have in connection with the tour you have booked . Any extra requirements or wishes must be listed on the invoice with the purpose being to ensure you receive the desired product. On many of our more ‘adventurous’ tours we may institute last minute changes in order to take advantage of local and climatic conditions, as well as to take into account other events. Changes due to weather and problems with infrastructure may also occur and the traveler must see this as a natural part of the trip. Therefore, no compensation will be paid for delays and changes that take place within any 24 hour duration during the tour.

Travel Insurance

All traveler’s should have a travel insurance for their trip. This is of paramount importance regarding transportation in case of illness, as well as repatriation for other reasons.

Participation in  our tours presumes responsible and considerate behavior with respect to both yourself and other people, and to this end you are expected to comply with the directions of Mellato Adventure tour and our representatives. We do not recommend that travelers  venture alone into unfamiliar or remote areas, especially after nightfall. 

Taxes And Tariffs

A number of taxes and tariffs are levied upon the issue of your ticket and are included in the price of the trip. However some local taxes cannot be levied beforehand and must be paid in locus. These may include airport taxes, as well as the tariffs in some national parks and will usually be stated in your itinerary for your information. We would, however, like to draw your attention to the fact that tariffs and taxes may be altered between the time of the booking of your ticket and your departure.

Liability Limitation

Each tour package comprises one or more service components including the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Mellato Adventure tour has no direct day-to-day control over its suppliers. Accordingly Mellato Adventure tour accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in anything (including vehicles) utilized by any supplier for the provision of any service. Neither will Mellato Adventure tour accept liability for any shortcomings of service caused by an act or omission of any supplier or its employees or agents.

Mellato Adventure tour shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save to the extent that such loss of baggage, cancellation or curtailment was caused directly by the negligence of Mellato Adventure tour.

If sickness or an accident interrupts a tour, Mellato Adventure tour shall not be liable for any subsequent cost or expense, save only to the extent that such sickness or accident was caused beyond any reasonable doubt by a willful act of Mellato Adventure tour or by gross negligence. Mellato Adventure tour shall not be liable for any refund, either total or partial, of passage money paid and we recommend that travelers take out the necessary insurance to protect against such an eventuality.

In the case of a claim being made, Mellato Adventure tour must receive said claim in writing no later than 28 days from the end of our services under the contract. Where any payment is made, you will assign to Mellato Adventure tour or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.

In general, please note our responsibilities and obligations apply only in respect to those services which Mellato Adventure tour agrees to arrange or provide on your behalf. Mellato Adventure tour cannot accept any liability for any services arranged by yourself.

Your Responsibility

As mentioned above your participation in a tour is subject to your being aware of the above information as well as the information on the website, on the invoice and in the itinerary, and to your following the aforementioned regulations. It is also expected that you seek up-to-date information about the current matters concerning the political, health, natural and climatic conditions at your destination.

People With Special Needs

The itinerary will make it clear whether there are any special demands upon the traveler with regard to physical health or ability. A principle rule is that all travelers must be self-reliant on any tour with Mellato Adventure tour. Wheelchair users and people with any other physical handicap affecting mobility are very welcome on our tours, but please consult the travel agency before booking.

We do not discriminate anybody based on their beliefs and/or choice.

Claims

If you have a complaint it must be directed to Mellato Adventure tour or our local representative as soon as the problem comes to light so that we may attempt to rectify the situation. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of the tour. Mellato Adventure tour cannot accept responsibility for any complaints of which we are not notified of entirely in accordance with this clause. Should any legal dispute arise it must be settled in Nairobi, Kenya.